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appointment scheduling
Let residents schedule utility appointments in your field project calendar
Scheduling appointments for hundreds of utility visits can be costly and chaotic. Lighten your call center's load by allowing citizens to book their own appointments. Sync the calendar with technicians' availability and let Fieldman automatically trigger work order dispatches.
Watch your appointment booking rate double
Most people prefer texting over phone calls, so make it easy for them to book technician appointments with a convenient, user-friendly web app. Send regular appointment reminders to reduce last-minute cancellations and no-shows. Build trust by offering citizens a modern way to engage with utilities and government services.
Automate the complex process of scheduling
Show citizens a pre-configured appointment calendar tailored to your organization’s resources. Set up available time slots based on work hours, available technicians, meter reading schedules, work areas, and more. By integrating appointments with Fieldman's dynamic scheduling, your field operations will be transformed forever.
Bring order to utility appointment chaos
Scheduling thousands of technician visits can quickly turn a utility project into disarray. Replace the outdated practice of emailing spreadsheets between call centers and dispatchers, or relying on disconnected systems, with the streamlined Fieldman platform. Appointments setting with residents doesn’t have to be a nightmare.
The City of Englewood upgraded 10,000 smart meters with Fieldman’s self-scheduling app. Residents booked appointments in five clicks, 35% within 10 days. D&B crews stayed fully booked, completing phase one in 5 months—on time, under budget, and with less friction.
Watch your appointment booking rate double
Let residents schedule technician visits at the time that works best for them. Print door hangers or letters with a QR code, send emails with a link, and let your customers choose the time slots. Rely on Fieldman for appointment scheduling, freeing up your call center team to focus on problematic accounts.
Let your customers instantly reschedule appointments
Unplanned things happen, and sometimes citizens need to cancel or reschedule appointments. There’s no need to call a call center or update the appointment manually. Fieldman makes it easy for everyone: citizens can cancel through a confirmation link in SMS or email, and dispatchers will see that a work order status has changed in the system.
Revolutionize appointment scheduling with Fieldman's self-service module
Ease the load on your call center by allowing your customers to book appointments instantly with their smartphones — simply by scanning a QR code or clicking a link. Follow field service best practices recommended by Gartner to reduce the average cost per contact from $8.01 to just $0.10.
We help our clients achieve measurable results
Ready to empower dispatchers and technicians with Fieldman to maximize their time?
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