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Solution for supervisors
Reliable portal for quality control and guiding techs
Supervising projects is both essential and demanding. From managing field workflow updates to evaluating technician performance, supervisors need to be ready to step in whenever issues arise. The key to handling this complexity is having flexible tools that provide real-time information.
Supervisors can rely on app workflows that turn every technician into a superstar. The app guides technicians to capture the right information consistently, checking data in real time and notifying workers if there are any issues. Say goodbye to typos, missed steps, or invalid data entry.
Capture images and video
Barcode scanner to eliminate data entry
Data entry validation in real time
Track workforce and company resources
Get a clear view of your mobile workers' productivity and project costs. Use the Fieldman field app to track work hours, locations, spending, and completed jobs. This will help you easily spot where money is being lost. Rely on data-driven insights for accurate reporting and payroll.
Timecard & timesheet
Expense reporting
GPS location tracking
Quickly assess and resolve incomplete work orders
Instant notifications keep supervisors on top of incomplete work orders. With Fieldman’s platform, it's easy to track and manage issues, create new work orders, and keep things moving smoothly—ensuring that skipped accounts don’t pile up and impact your field service project.
SMS notifications and real-time reporting
Offline mode for cellular "dead zones"
Safety checklists
Everything you need to know about supervisors in the utility industry
What is a field service supervisor in the utility industry?
A field service supervisor in utilities is the go-to person for managing teams of technicians. They make sure everything runs smoothly when it comes to installing, maintaining, and fixing services like electricity, water, and gas. Their main job is to keep things safe and efficient while making sure customers get top-notch service.
What are the key responsibilities of a field service project supervisor?
Field service supervisors have a lot on their plate. They support technicians, track work orders, and monitor job progress. Safety is a top priority, so they ensure everyone follows the rules and regulations. Additionally, they handle emergencies and unplanned situations, manage inventory shortages, and provide training to help their teams improve.
How does technology support field service supervisors in their role?
Each morning, dispatchers need to review available resources, check for inventory issues, and figure out how to reassign jobs when technicians don’t show up. Real-time information allows for quick decisions, better resource allocation, and faster responses to unexpected changes like employee no-shows. It also helps spot potential problems early, giving dispatchers and supervisors time to address them. Traditional methods like paper, spreadsheets, or calendars don’t provide the visibility needed for efficiency, leaving dispatchers in the dark about what’s really happening in the field.