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portal for schedulers and dispatchers
Smart web console to coordinate field operations
Dispatching and scheduling can be chaotic, but your team and clients don’t need to feel the pressure. Fieldman simplifies everything — travel time, locations, and availability — making dispatching more efficient and stress-free for everyone.
A map view of available work orders allows dispatchers to easily group and assign jobs to technicians in the same area, ensuring they spend less time on the road. This visualization boosts efficiency by up to 60%, especially in complex and dispersed field service projects.
Cluster management
Route optimization for technicians and service teams
Workload balance
Manage scheduling with a powerful platform
Empower your scheduling and dispatching staff to visualize and easily navigate through all available resources. Connect technicians, inventory, work orders, and appointments — everything that makes scheduling efficient — in a single web console.
Filter jobs & work orders
See job statuses in real time
Easily schedule appointments without a call center
Let residents schedule technician visits at the time that works best for them. Create a calendar with available slots based on your parameters, like blackout schedules or technicians' availability. Then, share the link or QR code with residents, and watch your appointment booking rate double.
Self-service appointment scheduling
SMS & automatic notification
Boost efficiency with dynamic scheduling
Fieldman’s dynamic scheduling module analyzes real-time factors like work areas, maintenance needs, inventory, and technicians' skills. It creates efficient schedules on the fly, adjusting to any disruptions and boosting operational efficiency by 20 to 30%.
Automated scheduling in real-time
Forecasting and predictive scheduling based on your insights
Tailored to your business priorities
Q&A about scheduling and dispatching practices
Why should dispatchers use Fieldman instead of spreadsheets, whiteboards, or physical calendars?
Modern field service management platforms make dispatching and scheduling much more efficient. Spreadsheets work well — until someone makes a data entry mistake or unintentionally deletes the file. ending spreadsheets back and forth by email also adds hassle.Spreadsheets can’t show the latest updates from the field about completed or skipped jobs and don’t provide real-time visibility of available technicians. We have never seen a dispatcher who, after using Fieldman, wanted to go back to spreadsheets.
How does field service management software help dispatchers assign work to technicians and crews?
The best way to assign jobs to technicians is by grouping work orders. They can be grouped by area to minimize driving, by blackout schedules, by appointments with citizens, or by available inventory. There are many ways to organize and group these work orders. Fieldman sorts and filters jobs based on these parameters, creating groups that allow dispatchers to easily assign jobs. We believe that one of the most efficient ways is to assign work orders by viewing jobs on the map — our clients do this all the time!
Why is access to the latest information from the field and available resources so important for efficient dispatching and scheduling?
Each morning, dispatchers need to review available resources, check for inventory issues, and figure out how to reassign jobs when technicians don’t show up. Real-time information allows for quick decisions, better resource allocation, and faster responses to unexpected changes like employee no-shows. It also helps spot potential problems early, giving dispatchers and supervisors time to address them. Traditional methods like paper, spreadsheets, or calendars don’t provide the visibility needed for efficiency, leaving dispatchers in the dark about what’s really happening in the field.
How does Fieldman improve citizen satisfaction?
Fieldman makes it easier for dispatchers to provide accurate ETAs and faster response times by giving them real-time updates from the field. Dispatchers can quickly see the status of jobs and technician availability, so they can inform citizens right away if anything changes. This level of transparency builds trust and keeps citizens happy. Plus, by optimizing scheduling and reducing travel time, Fieldman ensures that appointments are kept on time, delivering a better overall experience for everyone involved.