How Fieldman Made Citrus County’s AMI Project Twice as Efficient
Citrus County launched a water meter upgrade program to replace 27,000 old meters with new Sensus smart meters. Core&Main, Aqua Meter Consultants, and Fieldman partnered on the project, with Fieldman’s work order management platform serving as the engine that powered the entire field process.
Solution: Field Service Management for Audit & Smart Meter Deployment
Key Feature: Customizable platform tailored to each field project
Location: Citrus County, FL
Digital catalog of assets
+87% tech's productivity
Meter installation confirmation
The problem
Citrus County needed to replace or retrofit 27,000 aging water meters to comply with the Southwest Florida Water Management District’s requirement to keep water loss below 10% of pumped supply. Some areas, like Sugarmill Woods, had excessive water loss due to outdated meters that were underreporting consumption.
To stay within budget, the county planned to replace only old meters and retrofit those still in good condition. However, there was a major challenge—they didn’t know which meters were still usable.
Traditionally, this would require a two-step process:
- Send technicians to audit each meter and record data.
- Return later to perform the necessary replacements or retrofits.
This approach meant double the field visits, extra labor costs, and potential data errors—a major inefficiency in a large-scale AMI rollout.
The solution
What if you could complete everything in just one visit? With Fieldman’s smart work order management system, AMC technicians did just that.
Fieldman team configured a 3-in-1 workflow that dynamically adjusted based on audit results, allowing technicians to:
1. Start with an audit – The app guided field crews through key inspection questions.
2. Follow real-time branching logic – Based on audit results, the Fieldman field service app automatically displayed the next steps:
- If the meter was in good condition, a retrofit workflow appeared, instructing techs to replace only the antenna.
- If the meter was faulty or ineligible for retrofit, a replacement workflow launched, capturing critical data like meter readings and serial number of a new smart meter.
3. Ensure data accuracy – All collected information was legible, instantly recorded, and seamlessly integrated with billing software.
This streamlined approach meant no unnecessary second visits and ensured the county could maximize its budget.
The result
By eliminating unnecessary field visits, Fieldman’s solution significantly improved efficiency and reduced costs for Citrus County’s AMI project. With a streamlined, one-visit workflow, technicians could assess, retrofit, or replace meters in a single trip—cutting field labor in half and boosting productivity by 87%.
The project achieved major cost savings on labor by avoiding repeat visits, while project managers had real-time visibility into installation progress. The automated data collection ensured accuracy, reducing manual data entry and speeding up integration with billing systems.
As a result, Citrus County successfully transitioned to smart metering without the inefficiencies of traditional approaches.
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