What if you could complete everything in just one visit? With Fieldman’s smart work order management system, AMC technicians did just that.

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Fieldman team configured a 3-in-1 workflow that dynamically adjusted based on audit results, allowing technicians to:

1. Start with an audit – The app guided field crews through key inspection questions.

2. Follow real-time branching logic – Based on audit results, the Fieldman field service app automatically displayed the next steps:

• If the meter was in good condition, a retrofit workflow appeared, instructing techs to replace only the antenna.
• If the meter was faulty or ineligible for retrofit, a replacement workflow launched, capturing critical data like meter readings and serial number of a new smart meter.

3. Ensure data accuracy – All collected information was legible, instantly recorded, and seamlessly integrated with billing software.

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This streamlined approach meant no unnecessary second visits and ensured the county could maximize its budget. As project requirements shifted, the workflow changed with them — no new app release, no retraining.

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Field crews spent less time driving and more time installing. Techs saw the day’s work orders as a list or on a map, sorted by street, address, or route, and one tap opened navigation to the next stop. Every entry was validated before the tech could move on, required photos closed out each step, and barcode scans captured meter and radio serial numbers — no typing, no transposed digits. When a final read couldn’t be taken, techs recorded it as unable-to-read with a reason, so the account didn’t stall. Basements and rural areas didn’t stop the day either: the app worked offline and synced as soon as the signal returned.

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In the office, AMC’s team handled day-to-day corrections and reporting in the Fieldman Portal themselves. They edited open and completed work orders — including replacing a missing or blurry photo — with every change logged. Skipped work orders came in with a reason code, could be reassigned right away, and rolled up into a project-wide skip summary. Accounts returned to the utility were marked RTU and pulled as a list whenever the county asked, and supervisors saw completed jobs, hours, and location for every technician in real time.

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Billing files went out on the county’s schedule. The office exported meter exchange data from Reports → Export to Billing by day, week, or month, with automated SFTP delivery to the utility’s CIS available for high-volume phases.