How D&B Utility Hit a 98%+ Completion Rate on Breckenridge's Inside-Set Meter Replacement
Breckenridge's aging inside-set water meters needed a full replacement across more than 5,200 accounts, but with a large base of vacation property owners and seasonal residents, reaching people and getting them scheduled was the hard part. In 2025, the Fieldman team stood up a fully digitized platform for D&B Utility and the Town of Breckenridge to run this complex AMI meter-exchange program end to end, with no piece of the process left on paper.
Project: Inside-Set Water Meter Replacement
Solution: Fieldman Platform & Appointment Booking Module
Key Feature: A single connected engine from resident outreach through meter installation to utility billing export
Location: Breckenridge, Colorado
98%+ completion rate
91%+ appt scheduled by residents
Platform for all tasks
Problem: 5,200 inside-set meters in a resort town full of absentee owners
Breckenridge needed to replace aging inside-set water meters across more than 5,200 accounts — a job that requires someone to actually be home, or grant access, for every single swap. That's a much harder scheduling problem than a curbside install, and it's made worse by Breckenridge's makeup as a resort town: a large share of accounts belong to vacation property owners and seasonal residents who aren't around full-time. Reaching people, getting them scheduled, and keeping them from missing their own appointments — without losing accounts to no-shows, locked mechanical rooms, or bad phone numbers — was the real obstacle standing between D&B Utility and a finished program.
One platform, every stage: outreach to verified install
The Fieldman team built for D&B Utility a single connected platform covering every stage of the process, from first outreach to final verification, so no account could fall through the cracks.
Work orders for all 5,269 properties were pre-loaded with account number, address, old meter number, size, and account type, then organized in Fieldman's dispatch view by route and status so supervisors always had a live picture of what was left.
Outreach ran through Fieldman's call center module: an account-lookup tool for pulling up any property instantly, and a "first call needed" queue that worked accounts in order and logged phone numbers and full call history.
Alongside agent-driven outreach, Fieldman also stood up a self-service resident appointment app, letting property owners — including out-of-town and seasonal owners — book their own installation slot directly instead of waiting on a callback. Once an appointment was on the books, whether self-booked or agent-booked, residents received automated SMS notifications reminding them of their upcoming slot, cutting down on missed visits before a crew ever left the shop. Every appointment, regardless of how it was booked, landed in the same route, date, and AM/PM (or evening) time-slot structure, so techs could still move street by street.
When visits didn't close on the first try, the platform kept working the account instead of losing it: skip-tracking captured a reason code (curb stop needed, customer no-show, refusal, unable to locate, unable to access) plus a field note, and crews logged a digital doorhanger on site when nobody was home — 776 of these were recorded, each automatically re-queuing the account for another round of outreach and scheduling.
Every completed install then flowed into a photo- and GPS-verified QA/QC review, pairing old and new serialized meter numbers with a meter-mismatch check, a GPS pin on the exact location, and a timestamped photo — all tied back to a live, serialized inventory of nearly 2,000 flowIQ 2200 AMI meters tracked from "available" to "installed."
Near-total completion, fully documented
The program closed at 98.9% route saturation and a 98.05% total-visited rate across all 12 routes, with several routes finishing above 99%. Only 39 accounts (0.7%) ended up in exception status, and just 11 of those were no-shows — a strong showing given the town's high share of absentee owners, and a direct reflection of self-booking plus SMS reminders keeping residents on schedule.
Every remaining exception carried a documented reason rather than an unexplained gap. The city was left with a fully serialized meter inventory, a photo- and GPS-verified record of every installation, and real-time visibility into progress throughout the program — not just at the end.
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