Typical lifecycle of a work order

In Fieldman, every work order moves through a series of statuses that reflect its stage in the workflow. These statuses give technicians, supervisors, call center staff, and utility teams a clear picture of progress, responsibilities, and next steps.

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The lifecycle isn’t always linear — depending on conditions in the field or actions in the back office, a work order can move forward, return to an earlier stage, or be put on hold. This flexibility mirrors real-world operations, where unexpected situations such as resident no-shows, access issues, missing parts, or data clarification may require a job to pause, be rescheduled, or routed back to the utility.

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Statuses are also tied to project-specific business requirements. For example, a utility may enforce an approval step before certain jobs can be closed, or require additional quality checks after completion. By configuring statuses to align with these rules, Fieldman ensures that compliance, accountability, and efficiency are built directly into the workflow.

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Together, this dynamic status model provides transparency for all stakeholders, keeps work moving efficiently, and reduces the risk of delays or missed tasks.

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